FAQ'S AND POLICIES
How Do I Place An Order?
Placing an order with us is easy and fast! Simply add all interested items in your cart and follow the simple checkout system! Enter your info, make payment and we'll get your order processed! If you have any specific questions about items or ordering procedures please feel free to contact us for accurate information and help.
How Long Does It Take To Ship My Order?
We strive to safely pack and accurately ship your order as fast as possible! We can typically ship out all orders next day but can occasionally require up to 4 business days to process and ship orders. If you have a specific concern about shipment or arrival date please feel free to contact us for accurate information and help.
Payment & Shipping
We accept PayPal as well as all major Credit Cards as payment! Trust our 100% Secure and Encrypted SSL payment methods! We ship all orders via USPS and will automatically update you with tracking and delivery confirmation! Most order take anywhere from 1-4 business days to process and 2-7 total business days to arrive to you! If you have any questions regarding order status please contact us for accurate information and help.
Secure Ordering & Payment Options
Safe & secure shopping is our #1 priority. We use a variety of security measures, including sophisticated encryption and authentication tools to maintain the safety of your personal information. Your personal information is contained behind heavily secured networks. All credit card and personal information you supply is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our databases.
Refunds & Returns
Items purchased from Toyhideout.com can be returned for a refund, store credit or exchange within 14 days. You must contact us in order to obtain a return authorization, we are not responsible for items returned without prior authorization. Original shipping and handling charges are not refundable and customer is responsible for return shipping. Items being returned for a refund must be in their original, brand new sealed package and returned in the condition in which they were shipped out. Once an item is opened we are no longer able to accept a return at all. If the item is defective we will need immediate proof to forward and obtain a replacement. If replacement is not available, store credit will be issued towards future purchase. If package arrives damaged we will need pictures showing the level of damage in order to process a parcel damage claim. Please keep in mind returns will not be allowed for minor damage to outer package, we do not guarantee mint box items. Small outer package flaws with no damage to the items inside are not considered a damaged shipment and the package does not qualify for parcel insurance or damage return claims. If you have any questions or concerns regarding this please contact us before placing an order and we will be happy to go over our policy with you.
Previously Displayed Items
We sell brand new as well as previously displayed collectibles and there is definitely a difference. Previously displayed items will show signs of previous use such as light wear or marks due to being opened and displayed. We don't sell used or played with toys, only previously displayed by adult collectors. There will be nothing missing or physically wrong with the item unless specified in the item description. These are perfect to open and display and are a great way to get the same item for a lower price. We pride ourselves on personally inspecting and ensuring there are no issues or problems with the item before it is shipped out. Please keep this in mind when considering a purchase of a previously displayed item, these do not fall under the same return policies as brand new items. If you have any specific questions regarding this please contact us and we'll be happy to accurately describe any items you may be interested in.
Double Selling
Due to the nature of our business and the limited supply of inventory on items, double selling can happen. We sell our items across several platforms including this website, eBay, our retail shop as well as conventions and unfortunately the double sale of an item can occur. As much as we try to update all platforms as soon as an item is no longer available, there are times when an items sells on two different platforms before we can make that update. In the event of a double sale we will notify you immediately with your options. We can try to acquire a prompt replacement, suggest another item or issue you an immediate and full refund. We thank you for your understanding on this and appreciate your patience if it does unfortunately happen with your order. If you have any questions regarding real time stock or procedures on this please don't hesitate to contact us and we'd be happy to help.
Thank you for shopping with us!
